Frequently Asked Questions

What is at-home care?

This type of care is specific to your home where you can get one-on-one assistance from a nurse, carer or allied health professional. Home care is better because you’re in the comfort of your environment with personal attention and care plans that improve your safety, health and happiness.

Why is home care good for families?

Home care doesn’t just benefit the client – it helps the whole family and close support groups too.

Our dependable and qualified carers are on call 24/7. We eliminate the effort of finding the right person by searching and screening for you. At-home care means meeting your healthcare needs and learning more about caring for yourself or a loved one. Home care also allows family members to enjoy quality time together instead of stressing about how to manage daily needs.

Does NDIS funding cover assistance with daily living?

Yes – it’s under Core Supports and covers everyday personal activities such as housekeeping tasks, building life skills, support with coordinating care and more.

Can my carer help with my NDIS goals?

We carefully match you with the right carer and offer free expert NDIS support to ensure you get the most from your NDIS plan. Our carers work with you to reach your goals, build your independence and improve your lifestyle. As you get more comfortable with your NDIS plan you may develop more goals in the future which we can help with too.

How do I know which organisations provide support in my area?

When you choose SNS Home Care, our support coordinators do the hard work for you by finding the best care for your needs. We offer free consultations to understand your condition and lifestyle preferences, then connect you with the right carers and support.

What happens if my needs change?

If your needs or circumstances change, let us know and we can work with you and your family to accommodate any changes. For NDIS participants, you can ask to have your NDIS plan reviewed at any time to ensure your plan is updated accordingly. You can discuss your changes with your carer or speak with us for more information.

Who can I speak to if I’m confused about the NDIS?

Our expert team is here to help you navigate the NDIS. Contact us on (08) 6558 5555 or send us an email at hello@sns.group.

Why is respite care important?

Respite care is necessary if you need a break from caregiving duties. It can be valuable for maintaining work and life balance, and ensuring you have the time to rest and recoup to be the best support possible for your loved one.

For the client, respite care is a great way to boost social interaction and connect with new people. Our carers are approachable, fun and always ready for a chat and a laugh. They help with everyday care, emotional support and connecting with the broader community.

How can I manage the transition of care from hospital to home?

If you’re having surgery and need help navigating between hospital and home, we can help. This transition period is crucial for managing wounds, medication, and overall health and ensuring a healthier and faster recovery.

Our team is professional and fully trained in hospital-to-home care. Let us know your needs, and we can create a personalised plan.

What kind of care services do you offer?

SNS Healthcare Group operates four care sectors:

  1. Child Care
  2. Home Care
  3. Aged Care
  4. Hospital Care

Have a question that’s not on this list?